Frequently Asked Questions
Find answers to common questions about Southline products, customisation, delivery, payments, returns, bulk orders and existing orders.
General Questions
What products does Southline offer?
Southline supplies clothing, workwear, corporate garments, bags and accessories for individuals, teams, businesses and organisations.
Product availability, colours and sizes vary by item.
Do you sell to individuals as well as businesses?
Yes. Southline serves both individual customers and business customers.
You can place a normal online order or contact us if you need help with a larger or corporate requirement.
Can I order multiple sizes in one order?
Yes. Where the product has multiple size options, you can order different sizes and quantities within the same order.
Customisation
Can you add my logo to clothing?
Yes. Suitable products can be customised with your supplied logo or artwork using available printing or embroidery options.
What customisation options are available?
Depending on the product, available options may include:
- Embroidery
- Printed logos
- Custom text
- Multiple logo positions
- Customer-uploaded artwork
What artwork should I provide?
For the best result, please provide clear, high-quality artwork.
If you are unsure whether your file is suitable, contact us before placing your order.
Can I choose where my logo is placed?
Where supported, you can choose from the available logo positions shown during the customisation process.
Can I change my logo after placing an order?
Please contact us immediately if you need to make a change.
Once artwork preparation, printing or embroidery has started, changes may no longer be possible.
Personalised Products & Returns
Can I return a personalised product?
Products that have been printed, embroidered or otherwise customised specifically for you cannot normally be returned simply because you have changed your mind.
This includes customer ordering errors such as selecting the wrong size, colour, wording or logo position.
Your statutory rights are not affected if the item is faulty, damaged, incorrectly supplied or not as described. Please see our Returns & Refunds Policy for full details.
What if Southline makes an error with my customisation?
If we have incorrectly produced your agreed customisation, please contact us as soon as possible.
We will review the issue and provide an appropriate solution.
Delivery
Where do you deliver?
Southline currently delivers to eligible addresses within the United Kingdom.
What delivery options are available?
Available options may include:
- 2–3 Days
- Next Day
- Guaranteed Next Day
- Local Pickup
The available services and charges will be shown during checkout.
Do you offer free delivery?
Free delivery may be available when your order reaches the qualifying value shown at checkout.
If your order qualifies, the eligible free-delivery option will appear automatically.
Does delivery time include printing or embroidery time?
Not necessarily.
Personalised and branded products may require additional production time before they are ready for dispatch.
If your order is urgent, please contact us before ordering.
Can I collect my order?
Where Local Pickup is available, you can select it during checkout.
Please wait until we confirm that your order is ready before travelling to collect it.
Payments
What payment methods do you accept?
Available payment methods currently include:
- PayPal
- Direct Bank Transfer
The available options are displayed during checkout.
How does Direct Bank Transfer work?
Select Direct Bank Transfer at checkout and place your order.
You will receive the bank details needed to make payment.
Please use your order number as the payment reference.
Your order may remain on hold until the payment has been received and confirmed.
Is PayPal secure?
PayPal payments are processed through PayPal's payment service.
Southline does not receive your PayPal account password or login credentials.
Bulk & Corporate Orders
Do you accept bulk orders?
Yes. We support bulk and corporate orders for businesses, teams and organisations.
Find out more on our Bulk & Corporate Orders page.
Is there a minimum quantity for a bulk order?
Minimum quantities may depend on the product and type of customisation required.
Contact us with your approximate quantity and we can advise you.
Can you help us choose products for our team?
Yes.
Tell us what the garments will be used for, how many you need and whether you require printing or embroidery, and our team can help you choose suitable options.
Can businesses place repeat orders?
Yes. If you require additional garments or repeat branding, contact us and we can help with your repeat-order requirements.
Do you provide quotes for large orders?
Yes.
For larger, corporate or more complex orders, contact us to request a quote.
Orders
How do I know my order has been received?
After successfully placing an order, you should receive an order confirmation.
Please check the details carefully and contact us if anything appears incorrect.
I entered the wrong delivery address. What should I do?
Contact us as soon as possible.
We may be able to update the details before dispatch, but we cannot guarantee changes once the order has entered processing or been shipped.
How can I contact you about an existing order?
Please include your order number when contacting us so we can help you more quickly.