Terms & Conditions

Last updated: 18 August 2026

These Terms & Conditions apply to purchases made through the Southline website.

By placing an order with us, you agree to these Terms & Conditions. Please read them carefully before completing your purchase.

1. About Southline

Southline LTD supplies clothing, workwear and related products, including products that may be personalised with logos, text, embroidery, printing or other decoration.

Business name: Southline LTD
Address: 96 Brownshill Green Rd, Coventry, CV6 2DT, United Kingdom
Email: sales@southline.co.uk
Telephone: +44 7958 686860

These Terms & Conditions currently focus primarily on purchases made by individual consumers (B2C).

2. Placing an Order

When you place an order through our website, you are making an offer to purchase the products shown in your basket.

After your order has been submitted, you will receive an order confirmation. We may contact you if we require additional information regarding your order, payment, delivery details or product customisation.

We reserve the right to decline or cancel an order where, for example:

• a product is unavailable;
• there is an obvious pricing or product-information error;
• payment cannot be completed or confirmed;
• the requested customisation cannot be fulfilled;
• supplied artwork is unsuitable for production; or
• we reasonably suspect fraudulent or unauthorised activity.

Nothing in these Terms & Conditions affects your statutory consumer rights.

3. Product Information

We aim to ensure that product descriptions, photographs, colours, sizes, prices and availability shown on our website are accurate.

However, product colours may appear slightly different depending on your screen or device, and minor variations may occur between products or production batches.

Please check all product details, sizes, colours and quantities carefully before placing your order.

If a product becomes unavailable after your order has been submitted, we will contact you to discuss the available options.

4. Prices and VAT

Prices displayed on the website may be shown inclusive or exclusive of VAT depending on the VAT display option selected on the website.

Where VAT applies, the appropriate VAT amount will be calculated and displayed during checkout.

The final amount payable, including applicable VAT and delivery charges, will be shown before you place your order.

We reserve the right to change prices at any time. Any change will not normally affect an order that has already been accepted, except where there is an obvious pricing error.

5. Payment

Available payment methods will be displayed during checkout.

PayPal

Payments made through PayPal are securely processed through PayPal’s payment services.

Your order will be processed according to the payment status received from PayPal.

Direct Bank Transfer

If you choose Direct Bank Transfer, you must transfer the full order amount to the bank account details supplied during or after checkout.

Please use your order number as the payment reference.

Your order may remain On Hold until payment has been received and confirmed.

We will normally begin processing the order only after payment has cleared.

6. Delivery

Southline currently delivers to eligible United Kingdom addresses.

Available delivery options and charges are shown during checkout and may include:

• 2–3 Days
• Next Day
• Guaranteed Next Day
• Local Pickup

Availability may depend on the products ordered, order quantity and delivery location.

Delivery times shown on the website are estimates unless expressly stated otherwise.

Where applicable, free delivery may be offered when your order meets the qualifying threshold shown at checkout.

We will take reasonable steps to dispatch and deliver your order within the estimated timeframe, but delays may occur because of circumstances outside our reasonable control.

Your statutory rights regarding delivery are not affected.

7. Local Pickup

Where Local Pickup is available, you may select it during checkout.

We will notify you or provide instructions when your order is ready for collection.

Please do not travel to collect your order until you have received confirmation that it is ready.

8. Personalised and Customised Products

Certain Southline products can be customised with services including:

• embroidered logos;
• printed logos;
• customer-uploaded artwork;
• custom text;
• selected logo positions;
• other garment decoration options.

You are responsible for checking all customisation information carefully before submitting your order.

This includes:

• spelling;
• wording;
• logo artwork;
• colours;
• garment size;
• logo position;
• quantities;
• decoration instructions.

Once production of a personalised or customised product has started, it may not be possible to amend or cancel the order.

Products that are made to your specification or clearly personalised may not qualify for the normal change-of-mind cancellation rights that apply to standard online purchases.

This does not affect your statutory rights if goods are faulty, damaged, incorrectly supplied or not as described.

9. Customer-Supplied Logos and Artwork

When you upload or provide a logo, image, design, trademark, wording or other artwork, you confirm that you have the necessary rights and permissions to use that material and to authorise Southline LTD to reproduce it for your order.

You must not provide material that:

• infringes another person’s copyright, trademark or intellectual property rights;
• is unlawful;
• is defamatory;
• contains illegal or prohibited content.

We reserve the right to reject customisation requests where we reasonably believe the supplied material cannot lawfully or appropriately be reproduced.

10. Artwork and Decoration Appearance

The finished appearance of personalised products may differ slightly from artwork viewed on a computer or mobile screen.

Minor differences may occur because of factors such as:

• garment material;
• garment colour;
• embroidery thread;
• print method;
• artwork resolution;
• manufacturing tolerances.

Where supplied artwork is unsuitable for production, we may contact you for alternative artwork or further instructions.

11. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

For eligible non-personalised products, you may have statutory cancellation rights applicable to online purchases.

Personalised, customised or made-to-specification products may be excluded from normal change-of-mind cancellation rights.

If production of a personalised item has already started, cancellation or amendment may no longer be possible.

To request a cancellation, contact:

sales@southline.co.uk
+44 7958 686860

12. Returns and Refunds

If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as possible.

For eligible standard, non-personalised products, returns and refunds will be handled in accordance with applicable UK consumer law and our Returns & Refunds Policy.

Personalised, customised or made-to-order products cannot normally be returned simply because you have changed your mind once printing, embroidery, logos, artwork, text or other customisation has been applied.

This does not affect your statutory rights where goods are faulty, damaged, incorrectly supplied or not as described.

For full details, please see our Returns & Refunds Policy:

https://lahoredesignstudio.com/southline/returns-refunds-policy/

13. Incorrect Delivery Information

You are responsible for providing complete and accurate billing and delivery information.

Please check your:

• name;
• delivery address;
• postcode;
• telephone number;
• email address

before placing your order.

If you discover an error after placing an order, contact us as soon as possible.

We cannot guarantee that delivery details can be changed after an order has entered processing or has been dispatched.

14. Product Availability

All products are subject to availability.

If an item becomes unavailable after you place an order, we may contact you to offer:

• an alternative product;
• an alternative size or colour;
• a revised delivery timeframe; or
• a refund for the unavailable item.

We will not make a materially different substitution without your agreement.

15. Website Availability

We aim to keep the Southline website available and accurate.

However, we cannot guarantee uninterrupted access at all times.

The website may temporarily be unavailable because of maintenance, security updates, technical problems or circumstances outside our control.

16. Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Nothing in these Terms & Conditions is intended to exclude or reduce any statutory rights available to consumers under applicable UK law.

17. Privacy

We process personal information in accordance with our Privacy Policy.

When you place an order, we may process information required to:

• process and fulfil your order;
• process payments;
• arrange delivery;
• provide customer service;
• prevent fraud;
• comply with our legal obligations.

Where necessary, relevant information may be shared with payment providers, delivery providers and other service providers involved in fulfilling your order.

Please review our Privacy Policy for further information.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version that normally applies to your order will be the version published on the website when your order is placed.

The latest version will remain available on this page.

19. Governing Law

These Terms & Conditions are governed by the applicable laws of England and Wales.

Nothing in this section affects any mandatory consumer rights you may have regarding applicable law or the courts available to you.

20. Contact Us

If you have any questions about these Terms & Conditions, an order, delivery, return or customisation request, please contact us:

Southline LTD
96 Brownshill Green Rd
Coventry
CV6 2DT
United Kingdom

Email: sales@southline.co.uk
Telephone: +44 7958 686860