Returns & Refunds Policy

Last updated: 18 August 2026

At Southline LTD, we want to make returns as simple as possible. This policy applies mainly to customers purchasing for personal use.

Nothing in this policy affects your statutory consumer rights.

Standard Products

For eligible non-personalised products purchased online, you can normally tell us within 14 days of receiving your order that you wish to cancel, and then return the goods within the applicable return period.

Before returning anything, please contact us at:

sales@southline.co.uk
+44 7958 686860

Please include your order number.

Personalised & Customised Products

Products that have been customised specifically for you are not returnable for change of mind.

This includes products where we have added:

• Your logo or artwork
• Embroidery
• Printing
• Personalised text
• Custom branding or decoration

Once your logo, artwork, text, printing or embroidery has been applied, the item is considered personalised.

Please carefully check your size, colour, quantity, artwork, spelling and customisation details before placing your order.

Personalised and custom-made products are generally excluded from normal change-of-mind cancellation rights.

Faulty or Incorrect Products

If your item is:

• Faulty or damaged
• Not as described
• Incorrectly supplied
• Incorrectly personalised because of an error by Southline

please contact us as soon as possible.

Your rights for faulty or misdescribed goods still apply even if the product has been personalised.

Return Condition

Where a standard product is eligible for return, please return it in good condition and securely packaged.

We recommend using a tracked delivery service and keeping your proof of postage.

Refunds

Once an approved return has been received and checked, we will process the applicable refund.

Refunds will normally be returned using the original payment method where possible.

Return Address

Southline LTD
96 Brownshill Green Rd
Coventry
CV6 2DT
United Kingdom

Please contact us before sending a return so we can provide the correct instructions.

Contact Us

For any return, refund or order issue:

Email: sales@southline.co.uk
Phone: +44 7958 686860